Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically delivered within 15–20 days, depending on the product and customization details.
Account creation is not available at the moment, but this feature will be introduced soon.
You can change your shipping address by contacting us on WhatsApp at +92 314 7869783 or by emailing sales@sbehramleather.com
You can track your order through the periodic email updates we send, or you may contact us directly via email or WhatsApp with your order ID for the latest status.
We do not store or keep any credit card information on file; all payments are processed securely through trusted third-party gateways.
Sales tax is applied only where required by local regulations; any applicable charges will be shown at checkout.
Yes, we ship to all countries worldwide.
It depends on your order, but we generally combine items whenever possible and follow standard boxed packaging for bulk shipments.
If you need to swap an item
Returns and Exchanges
Our return policy allows returns within 7 days for items that are broken, torn, or defective; however, the customer is responsible for the return shipping cost.
If you receive the wrong item, we will arrange a return and correct it immediately—though this is highly unlikely, as we verify every order carefully at each stage.
If your order arrives damaged, please notify us right away; we will review the issue and arrange a replacement or solution as quickly as possible.
You can initiate any authorized return by contacting us first through WhatsApp at +92 314 7869783 or by emailing sales@sbehramleather.com for return instructions.
You can receive customer support anytime through WhatsApp at +92 314 7869783 or by emailing sales@sbehramleather.com, and our team will be available 24/7 to assist you.
We double-check every shipping address before dispatch, but if you realize you entered an incorrect address, please contact us immediately via WhatsApp at +92 314 7869783 or email us at sales@sbehramleather.com so we can correct it in time.
Yes, you can change or cancel your order after submitting it—just contact us as soon as possible via WhatsApp at +92 314 7869783 or email sales@sbehramleather.com so we can make the adjustment before processing begins.
Yes, you can pre-order any sold-out item by contacting us on WhatsApp at +92 314 7869783 or emailing sales@sbehramleather.com.